FAQs

Frequently Asked Questions (FAQs)

Welcome to the KEISHA SHOP Help Center! Here you'll find answers to some of the most common questions. If you need further assistance, please contact our customer support team.

1. Orders & Payments

How do I place an order?

Simply browse our website, choose the products you love, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

Available payment methods are displayed at checkout. You can select from the payment options supported by our store.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at info@keishax.com. We can only accommodate changes or cancellations before the order has been processed or shipped.

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation email. Please check your spam or junk folder if you don't see it in your inbox.

2. Shipping & Delivery

Where do you ship?

We ship to destinations available at checkout. Available shipping options may vary depending on your location.

How long does shipping take?

Orders generally require 1–3 business days for processing. Standard U.S. delivery is estimated at approximately 5–12 business days after dispatch. Delivery times may vary depending on the destination, carrier, holidays, and other circumstances.

How can I track my order?

Once your order has shipped and tracking information is available, we'll send you an email with your tracking details. Please allow a few business days for tracking information to become active.

What should I do if my package hasn't arrived?

First, check your tracking information and confirm the shipping address provided at checkout. If your package is delayed or appears to be missing, please contact us at info@keishax.com so we can assist you.

Can my order arrive in multiple packages?

Yes. Depending on product availability and fulfillment arrangements, items from one order may be shipped separately and arrive at different times.

3. Returns & Refunds

What is your return policy?

We accept eligible return requests within 30 days of delivery, subject to our Return & Refund Policy. Products must generally be unused and in their original condition and packaging.

How do I request a return?

Please email info@keishax.com with your order number and the reason for your return. Our team will provide instructions if your item qualifies for a return.

What if I receive a damaged, defective, or incorrect item?

We're sorry if something isn't right with your order. Please contact us within 7 days of delivery and include your order number along with clear photos or videos of the issue. We'll review your case and help find an appropriate solution.

How long does it take to receive a refund?

Once an approved return has been received and inspected, refunds are generally processed within 5–10 business days. The time it takes for the refund to appear in your account may depend on your payment provider.

4. Products & Pet Safety

Are your products suitable for all pets?

Not necessarily. Product suitability may vary depending on your pet's species, breed, size, age, and individual needs. Please review each product's description and specifications before purchasing.

How do I choose the right product for my pet?

We recommend checking the product details, measurements, materials, and usage instructions carefully. If you're unsure whether an item is suitable for your pet, please contact us before ordering.

Should I supervise my pet when using your products?

Yes. We recommend supervising your pet when introducing or using new accessories, toys, or other pet products. Stop using any item if it becomes damaged or presents a potential safety concern.