Terms of service

Terms of Service

Last Updated: November 3, 2026

1. Overview

Welcome to KEISHA SHOP, operated by KEISHA LLC ("we," "us," or "our"). These Terms of Service govern your access to and use of our website, online store, products, and services.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service and our applicable store policies.

If you do not agree with these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you have permission from a parent or legal guardian to use our services.

You agree not to use our website or products for any unlawful or unauthorized purpose.

You must not:

Violate any applicable local, state, federal, or international laws.
Attempt to interfere with the security or functionality of our website.
Submit false, misleading, or fraudulent information.
Use our website to distribute malicious software or harmful content.
Attempt to gain unauthorized access to our systems or customer information.

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Products and Product Descriptions

KEISHA SHOP offers products and accessories intended for pets and their owners.

We make reasonable efforts to display accurate product descriptions, photographs, specifications, and pricing information. However, actual product colors, appearance, packaging, or details may vary slightly due to screen settings, manufacturing updates, or other circumstances.

Product images are provided for illustrative purposes. Customers should review product descriptions, dimensions, materials, and instructions carefully before purchasing.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

4. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including orders involving suspected fraud, inaccurate pricing, inventory issues, or incorrect product information.

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

You are responsible for ensuring that all order information, including your name, shipping address, email address, and contact details, is accurate and complete.

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, subject to applicable law.

5. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping fees, and other charges will be displayed during checkout where required.

By submitting an order, you authorize us and our payment service providers to charge your selected payment method for the total amount of your purchase.

We reserve the right to correct pricing errors, inaccuracies, or omissions. If an order is affected by a material pricing error, we may contact you to confirm the order at the correct price or cancel it and issue a refund.

6. Shipping and Delivery

We make reasonable efforts to process and ship orders within the estimated timeframes displayed on our website.

Delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Shipping times may be affected by factors beyond our control, including carrier delays, weather conditions, customs inspections, holidays, and other unforeseen circumstances.

For additional information about shipping, processing times, and delivery, please review our Shipping Policy.

7. Returns and Refunds

We want our customers to be satisfied with their purchases.

Returns, refunds, and eligible replacements are handled according to our Return and Refund Policy.

Please review our Return and Refund Policy before making a purchase to understand the applicable requirements, conditions, and procedures.

8. Product Safety and Pet Care

Our products are designed for pets and their owners. However, individual pets may have different needs, behaviors, and sensitivities.

Customers are responsible for:

Selecting products appropriate for their pet's size, age, and needs.
Reading and following all product instructions and safety warnings.
Supervising pets when using toys, accessories, and other products where supervision is appropriate.
Inspecting products regularly for damage or signs of wear.
Removing damaged products from use when they may present a safety risk.

Unless expressly stated in a product description, our products are not intended to replace professional veterinary advice, diagnosis, or treatment.

If your pet experiences an adverse reaction or injury, discontinue use of the product and consult a qualified veterinarian when appropriate.

9. Intellectual Property

All content on our website, including text, images, graphics, logos, product descriptions, designs, and other materials, is owned by KEISHA LLC or used with appropriate authorization.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any website content without our prior written permission, except where permitted by applicable law.

10. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by KEISHA LLC.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

11. Limitation of Liability

To the maximum extent permitted by applicable law, KEISHA LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

This may include, where legally permitted, loss of profits, loss of data, business interruption, or other intangible losses.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability for fraud, willful misconduct, or other non-waivable legal obligations.

12. Disclaimer of Warranties

Our website and services are provided on an "as available" basis, subject to applicable law.

We do not guarantee that our website will always operate without interruption, errors, or technical issues.

To the extent permitted by applicable law, we disclaim implied warranties that may otherwise apply, including implied warranties of merchantability and fitness for a particular purpose.

Nothing in this section affects any rights or warranties that cannot legally be excluded.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KEISHA LLC, its affiliates, service providers, and representatives from claims, liabilities, damages, and reasonable expenses arising from your violation of these Terms of Service or misuse of our website.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Ohio, United States, without regard to conflict-of-law principles.

Any disputes shall be handled by courts of competent jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.