Refund policy

Return and Refund Policy

Last Updated: November 3, 2026

At KEISHA SHOP, we want you and your pets to be happy with your purchase. If something isn't right with your order, we're here to help. Please review our Return and Refund Policy below.

1. Return Eligibility

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging, tags, and accessories, where applicable.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.
  • You must contact our customer support team and receive return instructions before sending any item back.

2. Non-Returnable Items

For hygiene, safety, and product-quality reasons, certain items may not be eligible for return, including:

  • Used or damaged pet products that are not defective or incorrectly shipped.
  • Opened pet food, treats, supplements, or other consumable products.
  • Personalized or customized products.
  • Items marked as final sale or non-returnable at the time of purchase.

This does not affect your rights if an item arrives defective, damaged, or different from what you ordered.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A clear description of the issue.
  • Photos or videos showing the damaged, defective, or incorrect item, if applicable.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

4. How to Request a Return

To initiate a return, please contact our customer support team using the contact information below.

Please include your order number and the reason for your return request.

Our team will review your request and provide instructions if your return is approved.

Please do not send items back without receiving return authorization and instructions from our team.

5. Return Shipping Costs

For returns due to a change of mind or other reasons not related to a product defect or our fulfillment error, customers are responsible for the return shipping costs.

If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped due to our error, KEISHA SHOP will cover the reasonable return shipping costs or provide another appropriate solution.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed by your payment provider or financial institution. Actual processing times may vary.

Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

7. Exchanges and Replacements

If you receive a defective or incorrect item, please contact us. We will review your case and determine whether a replacement or another suitable solution can be provided.

Exchanges for reasons such as a change of preference or ordering the wrong item are subject to product availability and approval.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We can only cancel orders that have not yet been processed or shipped. Once an order has been dispatched, it must follow our return procedure.

9. Contact Information

If you have questions about returns, refunds, or your order, please contact us:

Store Name: KEISHA SHOP

Legal Business Name: KEISHA LLC

Business Address:
1507 Jennifer Dr,
Twinsburg, OH 44087,
United States

Phone: (909) 861-0771

Email: info@keishax.com

Our customer support team will be happy to assist you.

10. Changes to This Policy

KEISHA SHOP reserves the right to update or modify this Return and Refund Policy at any time. Any changes will become effective when posted on our website.

We encourage customers to review this policy periodically.

Thank you for shopping with KEISHA SHOP. We appreciate your trust and support!